Contact information
You can switch between the two tabs with frequently asked questions.
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Consumers
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Professionals
I want to make a report
Submit your report directly via our contact form. You can find more information on this page.
What happens with my report?
The AFM investigates suspected wrongdoings and violations in the financial sector. Reports from consumers and market parties serve as important signals for the AFM. You can submit a report via our contact form. On this page, you can read how we handle your report.
Does this firm have a license?
Through 'Check your provider' you can verify what is known to the AFM about the company you are doing business with or intend to do business with. This way, you can see if your provider, intermediary, or advisor has a license and if there are any warnings against this company. Do not do business with a company that has been warned against. You risk being scammed and losing your money. Additionally, you can also search directly in specific registers and warning lists.
How to complain about a financial product or service
If you're unhappy with a financial product or service, you can file a complaint. On this page, you can read the steps you need to follow to file a complaint against a bank, insurer, or other financial company.
I want to report a scam
Do you suspect fraud and/or scams? Or have you been scammed yourself? As a consumer, there are several actions you can take.
If you suspect fraud and/or scams, report it to the AFM. You can do this via our contact form. On this page, you can read in detail how this process works. Have you been scammed yourself?
Check this page to read about the steps you can take.
I have a question about a financial product
I have a question about a financial product. For questions about a specific financial product, please visit our website under 'Themes,' or directly select one of the pages below. If the topic you are looking for is not listed, please contact us.
Below you will find our pages for various financial products:
Do I need an AFM license?
You can find information about the licensing requirements for each group within the financial sector. A legal advisor can determine whether your activities require a license.
AIFM and collective investment schemes
Data reporting services providers
Providers of investment objects
Trading and settlement platforms
I have a question about the AFM Portal
For help, see instructions for the AFM Portal. Do you want to change your email address? It is not yet possible to change your email address through the portal. However, you can register and link a new email address yourself at portaal.afm.nl via 'Sign up now'.
I want to change my license or registration
Has your address changed? You only need to report your address change to the Chamber of Commerce (KvK). The AFM receives the change from the KvK and processes it within a maximum of three weeks. You do not need to report the change separately to the AFM, as the AFM cannot manually adjust the business and correspondence address.
Do you want to change your license or registration? Do you want to expand or (partially) withdraw your license or registration? You can make a change yourself directly via the AFM Portal.
How do I report an incident or wrongdoing?
The AFM considers it important to receive reports about trends, wrongdoings, and incidents. Submit your incident report or report of the wrongdoing to the AFM via meldingenformulier@afm.nl.
You can read more about this on this page of our website.
I have a question about supervision costs/an invoice
Would you like a copy of the invoice? Please email debiteuren@afm.nl with your debtor number.
For information about installment payments or a direct debit authorization, visit Payment (afm.nl). Do you have another question about supervision costs? Then check: Costs of our supervision (afm.nl)."
I have a question about the Annex-IV reporting
AIFMs periodically report to the AFM about their funds and management activities. Do you have a question about filling in or uploading the XML file of the Annex-IV report? You can find information about the Annex-IV report on our website: AIFMD reporting (afm.nl).
Contact
Is your question not listed? Go to our contact form.
Contact form for Firms (Financial Sector)
Postal address
Autoriteit Financiële Markten
P.O. Box 11723
1001 GS AMSTERDAM
The Netherlands
info@afm.nl
Visiting address
Vijzelgracht 501017 HS AMSTERDAM
(Parking facility: Nieuwe Weteringstraat 5)
Identification requirement
When you visit, make sure you have a legally valid proof of identity. A valid legal proof of identity is understood to mean: a passport, driving license or an identity card.Bank details
Bank: Rabobank
IBAN: NL54 RABO 0309 4802 99
Bic code: RABONL2U